*checks calendar. pours coffee*. OK. Let’s do this. No, we can’t see your personal messages. No, we won’t delete your account. Yes, you can accept at any time.
— WhatsApp (@WhatsApp) May 14, 2021
In a very brief, almost sarcastic way, the company said, “* Check the schedule. To pour coffee *. OK. Let’s do it. No, we can’t see your personal messages. No, we will not delete your account. Yes, you can always accept.”
This sparked worldwide turmoil, sending users to competing apps Telegram and Signal, among others. This caused WhatsApp to delay the launch of the new policy in May, clarifying that the update was aimed at allowing users to communicate with corporate personnel conversations.
— Telegram Messenger (@telegram) May 14, 2021
The company also ran a damage control campaign to explain the changes made to users.