PM Imran Khan has sent the notice to the officials for their misconduct against citizens’ complaints posted on the Prime Minister’s Citizen Portal.
As per the statements from PMO, all ministries and departments have been instructed to form a five-member committee to conduct a performance evaluation and submit their reports within 30 days.
The committee is chaired by a grade 20 official or a joint secretary and submits his report after evaluating the officers employed. The Committee will also highlight the misconduct in all reports on the Citizens’ Portal, including resolved and pending complaints.
It also points to those responsible for good and bad performance. The PMO has written a letter to the ministries and departments of the provinces.
The PMO had found that complaints were rejected without adequate investigation, satisfactory response and evidence.
The prime minister’s office also pointed out that the departments involved took unnecessary time to deal with the complaints and that the decision to solve them was made by unsuspecting officials.
680,000 complaints are resolved through the Pakistan Citizen Portal.
Earlier, Prime Minister Imran Khan said that over eight months after launch, more than one million people have registered on the Pakistani Citizen Portal.
In a tweet, Khan said that this is evidence of people’s trust in the system and its effectiveness. He said that a political or bureaucratic reference was not required to reach public office.
The PM said at the front of the resolution that a total of 6.80,000 complaints were resolved from 8 previously filed complaints. He said that this was a real civil authority in “Naya Pakistan“.
Researcher, Blogger, Content Writer, Online Marketing Expert, Aptitude Test & Admissions Expert, Career Counselor.
PEC REGISTERED. ENGINEER. (ARMY MED. COLLEGE)
CEO / Founder (The Educationist Hub)